outage

After a couple of scathing posts about RIM’s disastrous handling of its recent service outage, I’d fully intended to let sleeping dogs lie… until the company’s “customer compensation” offer brought tears to my eyes. I’m not sure if these were tears of laughter, with RIM offering a bunch of GAMES like Texas Hold ’em Poker […]

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And the clear winner of the PR failure of the week is…  Research In Motion. Following the catastrophic and still rather mysterious BlackBerry service failure, the outbursts of emotion have been extraordinary – both from disgruntled BlackBerry users and from smug iPhone fanbois. Yet the Great BlackBerry Failure of 2011 should not be trivialized by […]

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